Planterscape products are fabricated to order and can also be customized to your specifications. Therefore, returns will only be accepted if the product(s) arrive damaged.
If you find the product defective, Planterscape will accept your return if you follow all three requirements:
1. Inspect your product(s) when it is received by the carrier, inspecting exterior packaging and opening packaging to inspect the product itself. Note any damages on the carrier's delivery slip.
THOROUGHLY INSPECT YOUR PRODUCT PRIOR TO ACCEPTING IT FROM THE CARRIER. SIGNING FOR DAMAGED PRODUCT WILL DISQUALIFY YOUR ABILITY RETURN THE PRODUCT OR RECEIVE A REPLACEMENT.
2. Contact customer service at (800) 808-7457 or email firstname.lastname@example.org within 48 hours of receiving your product.
3. Request an RMA (Return Merchandise Authorization) number from our customer service representative, so we can process your return. We cannot process a return without an RMA number.
You will be responsible for your own return shipping costs. SHIPPING COSTS ARE NON-REFUNDABLE.
All returned products must be in the original packaging, including all packaging materials.