Return | Refund Policy
Planterscape products are fabricated to order and can also be customized to your specifications. Therefore, returns will only be accepted if the product(s) arrives damaged.
1. Inspect your product(s) when it is received by the carrier, inspecting exterior packaging and opening packaging to inspect the product itself. Note any damages on the carrier's delivery slip. THOROUGHLY INSPECT YOUR PRODUCT PRIOR TO ACCEPTING IT FROM THE CARRIER. SIGNING FOR DAMAGED PRODUCT WILL DISQUALIFY YOUR ABILITY RETURN THE PRODUCT OR RECEIVE A REPLACEMENT. If your product is delivered damaged and you were not present for delivery, immediately contact the carrier to notify and document the damages with the carrier, take photographs of the product and packaging showing damage for claim submission.
2. Contact customer service at (800) 808-7457 or email firstname.lastname@example.org within 48 hours of receiving your product. Please provide explanation of the extent of damage, documentation establishing you notified the carrier of the damage, and photographs of the product and packaging.
3. Request an RMA(Return Merchandise Authorization) number from the customer service representative, so we can process your return. We cannot process a return without a RMA number.
You will be responsible for your own shipping costs. SHIPPING COSTS ARE NON-REFUNDABLE.
All returned products must be in the original packaging, including all packaging materials.